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Support platform
In active development & testingPublished June 2026
A support platform built on SLA architecture, not ticket lists
An enterprise-grade customer support and service management platform designed to help organizations deliver efficient, professional support at scale.
For support teams and service organizations that need enforceable SLAs, intelligent case routing, and team performance visibility — not another ticket inbox.
Zenrith Support OS is organized around enforceable service levels, not a flat list of open tickets. Every incoming case is classified by urgency, customer tier, and required expertise, then routed to the appropriate queue with an SLA timer that is visible to both the agent and the customer. Missed SLAs trigger automated escalation chains — reassignment to a senior agent, notification to the team lead, or priority bump — without manual intervention.
The agent workspace surfaces relevant knowledgebase articles, past resolutions, and suggested response templates as the agent types, reducing average handle time without sacrificing quality. Team leads see a live operations dashboard: queue depth per agent, SLA compliance rates broken down by case type, and recurring issue patterns flagged for process improvement.
Support OS treats every interaction as part of a continuous relationship, not an isolated incident. Customer history, previous resolutions, and product usage context are attached to every case automatically — so the agent spends less time asking what happened and more time solving the problem.
Capabilities
Cases are tracked from creation through resolution with customizable workflows, priority queues, SLA monitoring, and automated assignment rules.
Customers can reach support through email, in-app chat, and web channels. All interactions are consolidated into a single case timeline for agent continuity.
A centralized repository for help articles, FAQs, and internal documentation that enables self-service resolution and consistent agent responses.
Dashboards track response times, resolution rates, customer satisfaction scores, and team workload to support data-driven operational decisions.
Architecture overview
How Zenrith Support OS organizes communication channels, platform capabilities, and infrastructure.
In testing
Zenrith Support OS gives organizations a polished path for support and service management experiences — designed and built using the same engineering methodology as every Zenrith product.
The product is presented around its purpose: helping organizations deliver steady, efficient support experiences, grounded in Zenrith's product philosophy.